Warranty

At Discount Security Cameras (DSC) we take pride in offering only the highest quality reliable products. In the rare event that a defect does occur we offer the following warranty:

All products are warranted for at least 1 year from date of purchase. Some products have a longer warranty period which will be noted in the product's description. If a product is defective we will repair or replace it. The customer is responsible for the shipping to send the product to us. We will pay for the shipping cost to return the product back to the customer.

The following situations void the product warranty: Removing the Microsoft Product License Tag and/or Serial number from the PC-based DVR and PTZ cameras; Opening the housing of any camera with a fixed lens. Cutting the connectors off on any equipment. Adding 3rd party software to a DVR without prior approval from our technical support department. Damage caused by nature such as flooding, winds, lightning and other similar events; fault of the installer or customer due to negligence (for example dropping or breaking the product, improper voltage, or improper installation causing damage; for example overheating due to lack of ventilation).

After the warranty period we will continue to support the product at the standard repair labor rate (currently $65 per hour-minimum 2 hours) plus parts, if applicable, or phone technical support for $65.00/hour. Out of warranty repairs are guaranteed for 30 days. Phone support is non-refundable.

Network systems can be complex and everyone's network is configured differently. For this reason Discount Security cannot be liable for any issues or problems resulting from support of network related issues. We recommend that for any network related issues, you involve the support of your local network support specialist.

RMA : All returns and warranty services require a valid Returned Merchandise Authorization Number (RMA#) issued by Discount Security Cameras. An RMA number is valid for 14 days (returned products must be received within 14 days from issuance of the RMA number). To request an RMA number, call the toll free number above and select option 5 for "Repair Authorization" or click here.

Complete Terms of Sale are available here.

Important Links

• Return Policies
• RMA Request Form
• Shipping Policy