Shipping Policy

Shipping

Orders received before 2pm EST will usually ship same day. DVRs and other custom orders may take more than one business day to prepare for shipping. We ship UPS - Ship rates will be automatically calculated when you place your order. DSC does not charge a handling fee.

Note: Please call us for if you need an hour ship outside the U.S.

Shipping Addresses

Due to recent increases in fraudulent orders and a desire to protect citizen’s credit cards we will no longer allow online orders to ship to an address different than the cardholder’s billing address. If this policy is an issue for you, please speak with one of our sales representatives who can provide other options to you. We apologize for any inconvenience.

Free Ground Shipping In The Continental US For Orders Over $100 Offer

To clarify: The term ‘continental' US in this context means the 'contiguous' US. More specifically, we offer free ground shipping for orders over $100 to the 48 US states on the continent of North America that are south of Canada and north of Mexico, plus the District of Columbia. The term excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico.

Delivery to Residential Addresses

Any order with a value over $3000 shipping to a residential address must be shipped "Signature Required" in order to be covered by insurance. There is a $3 fee for this service.

Undeliverable Packages

As of January 2006, UPS now charges a fee for undeliverable packages. Customers will be held responsible for additional shipping charges for refused packages and returned packages where three delivery attempts have been unsuccessful. Returned ground shipments are charged the commercial ground rate. Returned air packages are charged the 3 Day Select rate.

Attention Florida Customers

If you are a tax exempt company in Florida and do not wish to be charged sales tax, please call in your order and let our sales staff know you are tax exempt. You will need to fax in your sales tax exemption certificate to the fax number above. We cannot refund your tax once the order has been placed online. Thank you.

Important Links

• Return Policies
• RMA Request Form
• Warranty