Shipping Policy

Note: We do not ship outside the U.S.

Shipping:

Orders received before 2pm EST will usually ship same day. DVRs and other custom orders may take more than one business day to prepare for shipping.
We ship UPS - Ship rates will be automatically calculated when you place your order.

Undeliverable Packages:

As of January 2006, UPS now charges a fee for undeliverable packages. Customers will be held responsible for additional shipping charges for refused packages and returned packages where three delivery attempts have been unsuccessful. Returned ground shipments are charged the commercial ground rate. Returned air packages are charged the 3 Day Select rate.

Attention Florida Customers:

If you are a tax exempt company in Florida and do not wish to be charged sales tax, please call in your order and let our sales staff know you are tax exempt. You will need to fax in your sales tax exemption certificate to the fax number above. We cannot refund your tax once the order has been placed online. Thank you.